Understanding the distinction between IT support and cybersecurity is crucial for small and medium-sized enterprises (SMEs). This whitepaper delves into the unique roles of IT support and cybersecurity, highlighting their respective responsibilities and importance. IT support focuses on maintaining and troubleshooting technology infrastructure, ensuring smooth operations. In contrast, cybersecurity is dedicated to protecting digital assets from threats like hacking and malware. The whitepaper emphasises the necessity for businesses to invest in both areas to safeguard their operations, prevent financial losses, and maintain regulatory compliance. Through case studies and practical insights, it provides a comprehensive guide for SMEs to bridge the gap between IT support and cybersecurity, ensuring a resilient and secure digital environment.