TECHD’ Self Help Section (FAQ)

TECHD Group primarily works with small to mid-sized businesses across Sydney and throughout Australia, typically ranging from five to 200 staff. Our managed IT service scales with your business, so whether you are adding a new office or onboarding 20 new staff members, the service adjusts without the need to renegotiate your contract every six months

A managed IT service from TECHD Group includes unlimited 24/7 helpdesk support, proactive device monitoring, Microsoft 365 administration, security patching, endpoint protection, asset management and regular reporting. Everything is delivered for a fixed monthly fee with no hidden charges. Most clients also include our SOC (Security Operations Centre) monitoring, which provides around-the-clock threat detection across devices and the Microsoft 365 environment.

Standard IT support is typically reactive: something breaks, you call, you pay per incident. Managed IT services operate on a proactive model. TECHD Group monitors your environment continuously, identifies issues before they affect your team and manages everything under a fixed monthly contract. You get predictable costs, faster resolution times and an IT team that already understands your setup when they pick up the phone